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5 Responses to “Apple MacBook Pro MB990LL/A 13.3-Inch Laptop”

1. Robert Shah Says:
   November 12th, 2009 at 8:24 am

   I placed my order on Sep 4th, and since I wanted to split my order into 2 charges with 2 different Credit Cards, I noticed I could not, and therefore I called Amazon’s Customer service, and they told me that I could not do it, so I simply said, OK I will go to Apple site, and buy it there, and the customer service rep said, well what you can do is to buy a Gift Certificate with one of your cards, you get an e-mail right away from Amazon with that number, and use that, with your other card, and the problem is solved. It sounded simple, and I did it. I waited 1 hour, and 2 and 3, and then called Amazon again, and they said to wait couple of hours, and I will get it. I waited until 12AM Sep 5th (since I wanted to go out of US, and needed to do this before leaving), and they assured me by the time I am up, I will have that number in my in-box.
   
   Next day there was nothing from Amazon, so again I called, and this time I was assured by 5PN that day the number will be there. At 6PM it was there, and I used it and made a 1279 dollars purchase.
   
   Amazon tried to put 3 charges, each 1279 through my Bank, therefore they stopped all of them, and I did not know about any since I was out of the country, until Sep10th(which was the date, I was suppose to get the shipment delivered to my house0. Again I had to call Amazon for almost 6 more times, and every time some joker was telling me, that let me know your Bank phone number, and we will take care of it, and for 4 days this went on, and on. I called Amazon again, since daily I was getting e-mails from them saying my order has not gone through, because of insufficient funds in my account. I called, and asked the rep what is going on, and after her trying not to answer my questions, she said let’s call your Bank, and talk to them directly(I am not sure if you have tried to call your bank directly these days or not, but it is not an easy task) but we did anyhow, and my bank’s rep told the Amazon rep, that the reason the charges were denied, has been the quantities of them, and she said in the past 2 days alone, Amazon has requested 5 times, the amount of 1279 dollars(If you remember I bought it a 500 gift certificate, and the true charge should have been 779 dollars), so I told my bank give a verbal OK with Authorization number to Amazon Rep and let’s get this thing resolve once and for ever, and when she tried, Amazon refuse to accept it, and told me that I have to cancel my order and order this again, and when I asked her to let me talk to your manager, and why did you ask to have my bank online, if you knew that later on you will refuse their Authorization, she put me on eternal hold, and then I got cut off.
   
   So I tried to cancel my order, but the system would not let me, so I called Amazon again, and asked to talk to a manager, and every time you call you have to tell your whole story otherwise you will not get an opportunity to talk to a manager. When I told him that, he said no Robert, you do not have to do this, and we are putting your order through, and charge you 779(since I did lose 7 days by then I upgraded the shipping, and after 500 dollars gift certificate, my charge out of my bank account raised to 809.00), and he said he will e-mail me about our talk, and this amount, and do not worry about anything Robert, TRUST ME.
   
   Believe it or not I never got an e-mail, and on Sunday 13th, Amazon went ahead and charged my account more than 1300 dollars, and since I did not expected them they will do that, and I got assured the total amount after 500 dollars gift certificate will be 809.00, I went ahead, and used my ATM card for other purposes. Amazon by doing that caused my account to be over drafted and I ended up getting 100 dollars bank fee for that reason alone.
   
   So what did I do today? Guess. Called Amazon again (this was my 17th times, since Sep 4th). They said that Amazon Gift department somehow missed giving me credit for 500 dollars, and therefore 1309 dollars went through my account instead of 809 dollars, and it will be 10 days until they can resolve this.
   
   I wish Jeff Bezo will know these types of horror stories happening to his loyal customers. I have been Amazon’s loyal customer, and even though we are not rich, we bought over 3000 dollars of goods in the past 3 months from Amazon. I swear to my mother’s life, that no longer will I do business with Amazon, after this past 10 hell days. I have spent over 19 hours on the phone, and have been so upset the other day, I thought I am having a heart attack, and guess what it is still not over, and I have to deal with it another 10 days. Just for one deal. Then people say what is wrong with corporate America? This is it, lack of care, and do not giving a DAM what your customer feels, and goes through. If I would have decided the other day to go through Apple (even though their laptop price was 10 dollars less), and was not a loyal customer of Amazon, I would have been using my laptop 1 week, and already was used to it, and on top of that I would have not spent 1 hour with some Joe Shmo on Philippines, day in, and day out.
   
   SAHAME ON AMAZON to take of customers like me and my wife this way, SHAME.

   Robert Shah
   
   Rating: 1 / 5

2. Cyrus Says:
   November 12th, 2009 at 9:09 am

   Overall good but a few problems need urgent fixing. One glass screen is too reflective matte option would really solve this problem for the 90% of us who hate looking at our own reflection or stray lights!!! You just cannot use this computer for mobile use unless you are a vampire and like dark places!!! Lack of side speakers is a disappointment do I have to upgrade to the 15inch to get those. Lastly give us the option for blue ray it is about time we can watch blue ray movies on a Mac. When they fix the reflection this would be a super value please apple add an anti glare option we are all willing to pay extra for it.
   Rating: 3 / 5

3. K. Kovatch Says:
   November 12th, 2009 at 11:25 am

   Pros –
   
   - It is beautiful

   Cons -
   
   - The cursor control is hard to use (I keep increasing or decreasing font size accidently or invoking the right menu accidently. It is also harder than it should be to control the movement of the cursor)
   
   - Not as high performing as I had hoped
   
   - The preloaded software (iLife 09) is becoming more PC-like in the number of annoying dialog boxes, and lack of seamless integration between itunes, iweb, iphoto etc
   
   - Found the packaging materials cheap

   Overall, I am not dissatisfied, rather just a little disappointed. I had high expectations for this model and the actual product didn’t meet them. Also, the firewire port is 800, not 400. This is great from the standpoint of speed, but also means you’ll have to buy another cable to connect with your existing firewire devices.
   Rating: 3 / 5

4. Mario Garza Says:
   November 12th, 2009 at 2:15 pm

   Do not buy Apple products from Amazon, Apple has very little support for equipment that is not bought from them. My motherboard died, and they said that I have to RMA through Amazon.com and refused to fix it at the apple store. The only thing they could do is send it to apple for 2 weeks and fix it. I asked them why did they have to send it, he said that they do not stock replacement parts at the apple stores. Why not? So why does apple have technicians at the apple store if they cannot fix without parts? Granted they have “upgrades” but that is about it. I told them in that case if they can just swap with a new one, because it is the same model, and they said no because it is not purchased from Apple. So many issues with apple and their way of business. Maybe I was just too spoiled by Dell, because they SEND a technician the next day to fix the laptop because they think having your computer is important. Does not matter where you bought it from, as long as you have the Service Tag ID. Funny huh? Once this laptop comes back in and I get my data, I will ask for a refund through Amazon. This is absolutely horrible, just because I bought it from Amazon.

   By the way apple “genius”, you are not really a genius when you waste 3 hours of my time.
   
   -First, you cannot walk into an apple store without an “appointment.” So I made one clear across town and waited almost an hour to be called.
   
   -The “Genius” Took over 30 minutes Searching Apple’s Support site testing different Key combinations + power button…GUESS WHAT GENIUS!! The power button not turning on the computer should be a damn good indicator that it is not powering on. Why would there be a “second” way to power on a laptop?
   
   -Explaining that my MacBook is an Apple product, but since it is not purchased from Apple there is not very much they can do for supporting except shipping it to apple.

   My name is Mario, and I am now back to being a PC. LOL and Dude I am getting a Dell! Their warranty is 2 years instead of 1 year and comparable Dell is about a $899. Much better deal, and less BS.
   Rating: 1 / 5

5. Harun Says:
   November 12th, 2009 at 4:38 pm

   I just made the switch from PC to Mac and have to say that my experience has not been good.
   
   I bought the 13″ MBP, 4gb Ram, 250 Gb HD, and firstly I was excited about “moving to a Mac”, now I am concerned if I will ever be able to use it…
   
   Did not buy from Amazon, but from another very respectable retailer (that I will not mention here).
   
   First my visual impressions (after all that was all I had so far!): The machine looks great, feels strong, great ergonomics…looked like I was going to fall in love with it…BUT…
   
   To my suprise, the machine would not work right out of the box!! I will repeat: Just OUT OF THE BOX!!
   
   I don’t live in the US, so as I was in a short business trip to the US, and had to fly back, could not try for a replacement for a new one (I know, I was naive and stupid: I had to check the computer while I was still in the US, but simply I had no time to do it – TWO day business trip).
   
   The computer is now in a local repair center, so let’s hope It is really fixed…
   
   The problem is with the Logic Board and Nvidea: Apple recognises the issue (if you don’t believe me and thinks I am just making this all up, then read directly from Apple: Amazon won’t let me post the link, but just look for this topic on Apple support page.
   
   It is a serious issue and everyone considering expending a few hundreds more has to be aware of.

   That’s why I am writing this review here at Amazon, simply because you will not find anyone saying anything negative about Apple and it’s products, but I am here to say: Hey, it happened to me and with quite a few others!!
   
   Be sure you need a Mac. Don’t buy one because it is a Mac, buy one if your needs really are for such a machine, otherwise, stay with PC’s: They may not be (but I question that) as reliable as a Mac (could not verify that since mine never really worked), but they are much cheaper and this alone to me is already a reason to stay with then.
   
   I would not recommend this product to anyone.
   Rating: 1 / 5